About: Since 1980, “Fletch” has contributed in various roles in the Public Safety / Telecommunications industry. Initially serving as a Police Dispatcher and Special Officer for 5 years in New Jersey, with the remainder of his career focusing on telecom. As a resident technician, he installed and maintained large private corporate voice networks, navigated their Y2K remediation and delivered the transition from TDM to VoIP, to SIP; and now WebRTC. Fletch holds 14 US Patents, focusing on NG911 additional data to PSAPs, as well as multimedia call handling functionality for 9-1-1 emergency call takers. Recognized for his customer advocacy, and his work on Public Safety Standards, he was honored by the NG911 Institute in 2013, being awarded the Industry/Technology Professional Private Sector Award by Congress. In 2015 he received the NENA President’s Award for his work on Kari’s Law, and on February 16, 2018, he was invited to the Oval Office, with Kari’s father Hank Hunt, to witness the President’s signing of the Kari’s Law Act of 2017, authored by him, into the law of the land. In February 2019, serving as Avaya’s Chief Architect for Public Safety, he implemented the world’s first enterprise NG911 Additional Data Repository through a partnership with 911 Secure, and RapidSOS. This delivered floorplans and additional location data details to the PSAP. In his current role as Vice President of Public Safety Solutions at 911inform, Fletcher has expanded that integration through the company’s implementation of two way data flow between the enterprise and PSAP. Once again, through their exclusive relationship with RapidSOS and their National NG911 ADR, they are extending the reach of NG911 into the Enterprise ensuring the functionality made available by the national deployment if NG911 can be realized.