About: Laurie Flaherty is an emergency nurse, who has more than 25 years of clinical experience. Her experience includes flight nursing and certification as an emergency medical technician. She received her bachelor’s degree in nursing at Marquette University, and has a master’s degree in emergency and trauma nursing from the University of California, San Francisco.For more than 15 years, Laurie has been the Coordinator of the National 911 Program, which is housed within the Office of Emergency Medical Services at the National Highway Traffic Safety Administration. In that capacity, Laurie has managed the program that has given 911 a federal “home;” served as an inclusive convener for the public and private organizations involved in delivering state and local 911 service; and a trusted source of tools, resources and information to help the 911 community deliver optimal 911 service.