About: Joe Cusimano retired from Ameritech after a rewarding career in many areas of the business. While in the technical support arena he led a group of technical engineers responsible for the introduction of the 5ESS switching systems and ISDN. In 1995 thru 2000 he managed new product introduction in their System Integration Lab as well as acted as a Vendor interface for Lucent Technologies.While at IIT he has been involved in testing and verification of the NG911 capabilities in the Real Time Communications Lab. Joe also currently does project implementation and consulting for many independent VoIP companies.Joe attended DePaul Academy and Coyne Electrical Institute for their Electrical and Electronic curriculum