Track: Next Generation Emergency Communications Services |
| Fulfilling the Promise of i3: A Vision for i4 and the ECC \ |
| The rollout of NG9-1-1 systems based upon NENA's i3 standard, and associated standards from various other SDOs, has helped to move public safety out of the obsolescent single-media, bandwidth-limited legacy world, toward an IP-enabled multimedia world, but this only goes part-way towards fulfilling the NG "vision." What's needed is additional application of modern state-of-the-art technologies like Artificial Intelligence (AI) and Machine Learning (ML) to address the "deluge" of new multimedia information that will be processed by the Emergency Communications Center (ECC, a new name and concept for today's PSAPs), most of which in coming years will be coming from Internet of Things (IoT) devices and other non-human initiated sources. A new era is coming for the ECC, and Public Safety officials can no long look at procuring legacy, standalone applications like Call Handling and CAD, but need instead to start thinking in terms of an integrated "ECC Operating System" that takes full advantage of the new information enabled by NG9-1-1 and processes it into the actionable intelligence in the field needed to improve public safety outcomes for all stakeholders. This presentation / course will introduce some of the new concepts, where they fit in a "i4 system," so to speak and how new technologies will drive new public safety workflow, all aimed at the next step "beyond i3" and enabling the fulfillment of the NG public safety vision. |
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| Presentation Video |
| Presentation Notes |
| MERTKA-Fulfilling-the-Promise-of-i3.pdf |
