Track: VoiceTech |
| Voice Biometrics – A catalyst for continuous authentication |
| Voice biometrics offers improved account access security and user experience. Modern voice biometrics solutions resist replay attacks and have improved in accuracy and performance making them well suited for call center security and fraud management use cases. Rather than rely in static credentials, modern voice biometric solutions can be used as part of passive and continuous authentication sessions. Continuous authentication is merely a continuation of the voice biometrics authentication. As the customer keeps conversing with the CSR, the voice biometrics solution constantly monitors the customer’s voice. Daon’s presentation will examine the state of voice biometric authentication in the market today. What techniques and technologies are being deployed to increase the accuracy rates, and lower the spoofing rates of voice as a biometric. How voice biometrics can also support virtualization of call centers that also ensures the CSR/employee is who they claim to be. The session will also discuss: • the technical use of metadata and signals to augment how voice is most effectively used as a biometric • app-based versus IVR based voice authentication considerations • how VOIP, SAML and Tokenization can be used to provide greater security and lower operating costs of call centers |
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| Presentation Video |
