About: Mariano Tan is the President and CEO of Prosodica LLC. Prosodica applies voice analytics, predictive algorithms and game mechanics to create more engaging and authentic conversations that transform the way contact centers work. Mariano’s 25+ years of experience as a management consultant and operations executive in the contact center industry drives his passion to engage employees, create efficient operations, and enhance customer experiences.Prior to his work in the contact center industry, Mariano was a scientific analyst and software engineer in the US Defense industry. He holds both undergraduate and graduate degrees in Computer Science from California State University.